Updated 17 October 2025

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Terms & Conditions Summary

These Terms and Conditions explain how Purodem Ltd provides its online courses, digital content, and related services through www.purodem.com and the Purodem Academy platform.

They cover important details about enrolment, payment plans, refunds, subscriptions, access, and student conduct.

By enrolling in a course, purchasing digital content, or using our Platform, you agree to follow these Terms in full. Please read them carefully before proceeding, as they outline your rights and responsibilities as a student or customer of Purodem.

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1. Introduction

These Terms and Conditions (“Terms”) govern your use of all websites and online services operated by Purodem Ltd, including but not limited to www.purodem.com, academy.purodem.com, and any associated sub-domains, platforms, or future digital properties operated under the Purodem name or brand (collectively, the “Site” or “Platform”).

Purodem Ltd is a company registered in England and Wales (Company No. 8774736).

Registered address: 269 Farnborough Road, Farnborough, Hampshire GU14 7LY, United Kingdom.

By accessing our Site, purchasing a Course, or subscribing to our services, you agree to be bound by these Terms, our Privacy Policy, and any other documents expressly referred to herein. If you do not agree, you must not use our Site or services.

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2. Definitions and Interpretation

Course(s): any online training, tutorial, or educational programme provided by Purodem.
Course Materials: written, visual, or recorded media supplied online to accompany Courses.
Course Specification: a description or outline of course content, structure, and duration as published on our Site.
Course Tutor: a qualified representative of Purodem providing instruction, support, or assessment within a Course.
Digital Content: any downloadable or streaming media, templates, resources, or files made available online.
Product(s): any physical goods or kits sold or distributed by Purodem.
Membership or Subscription: a recurring-access service with ongoing billing such as monthly access to resources or Courses.
Payment Plan: a structured instalment arrangement to pay a Course or Product fee over time.
Enrolment: the process of registering for a Course, including payment and confirmation of acceptance. Enrolment is not complete until payment has cleared and confirmation has been issued by Purodem.
Confidential Information: any proprietary or confidential material created or owned by Purodem, including Course content, systems, tutor communications, and intellectual property.
User, you, your: any person accessing or using our Site, Products, or services.
Platform: collectively, the Purodem website and Purodem Academy online learning environment.

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3. Scope of Agreement

These Terms apply to all users of the Site and Platform, including purchasers of Courses, Digital Content, Products, and Members.

Any separate enrolment forms, order confirmations, or agreements form part of these Terms. No other terms apply unless expressly agreed in writing by Purodem.

Purodem may update or amend these Terms periodically to reflect changes in our services, policies, or applicable laws. We will update the “Last updated” date at the top of this page, and where changes are significant, we may also notify you by email.

It is your responsibility to review the Terms regularly to ensure that you understand which version applies. By continuing to access or use the Site after any revisions have been posted, you are deemed to have read, understood, and accepted the updated Terms.

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4. Eligibility and Account Registration

You must be at least 18 years old to enrol, purchase, or create an account.
You are responsible for maintaining the confidentiality of your login details.
Purodem may suspend or terminate any account suspected of misuse or extended inactivity.

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5. Description of Services

Purodem provides online education and training in holistic formulation, aromatherapy, and related disciplines, together with supplementary materials, Products, and support.
Courses are instructional and educational only. They do not confer formal qualifications, professional licences, or guaranteed outcomes unless explicitly stated.
No guarantee is made that any participant will achieve specific results, income, or business success.
Purodem warrants that Courses will be delivered with reasonable care and skill but does not guarantee uninterrupted or error-free access.
Course content, materials, or durations may be modified at any time to maintain quality or compliance.
Where Courses include deadlines for assignments, tests, or case studies, you are responsible for submitting work on time. Late submissions may be rejected or incur administrative charges.

5.1 External Accreditation and Recognition

Some Purodem courses are accredited or endorsed by independent external organisations or awarding bodies (“Accrediting Bodies”).

While every effort is made to maintain these accreditations, such recognition is outside of Purodem’s direct control and may be altered, suspended, or withdrawn by the relevant Accrediting Body at any time.

If an Accrediting Body changes, suspends, or withdraws its recognition of a course, this does not affect the validity, delivery, or educational content of the course provided by Purodem.

No refunds or compensation will be issued in such circumstances, and students remain liable for all course fees under their enrolment agreement.

Purodem will, where possible, continue to deliver the course to the same standard and structure originally advertised, and may seek equivalent accreditation or recognition where appropriate.

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6. Payments and Instalment Plans

All prices are stated in GBP (£) unless otherwise indicated. Payment is due in full at enrolment unless a Payment Plan is offered and agreed.
Under a Payment Plan, an initial payment (deposit) is taken immediately, followed by automatic instalments on the scheduled due dates.
Enrolment is not considered complete until the first payment has cleared and confirmation has been issued by Purodem.
By entering into a Payment Plan, you agree that:
- You are liable for the entire course fee once enrolled, whether or not you complete or continue with the course.
- Withdrawal or non-attendance does not release you from payment obligations.
- Purodem reserves the right to pursue legal recovery of unpaid fees and associated costs.
- If instalments remain unpaid for more than 90 days, the full outstanding course balance becomes immediately due to reinstate access.
- Failure to pay may result in suspension or permanent termination of access without refund.
- You must ensure that your payment details remain valid for the duration of any Payment Plan. Purodem accepts no liability for failed or expired cards.
- Accepted payment methods include major credit or debit cards and PayPal. Bank transfer may be accepted by prior arrangement only.

6.1 Enrolment Completion and Conditional Access

Enrolment is considered complete when the initial payment (or full course fee, if paid upfront) has been received and cleared by Purodem.

Access to course materials may be granted prior to full payment being received; however, such access is conditional upon continued compliance with the agreed payment plan.

If any instalment payment fails, is cancelled, or remains unpaid beyond its due date, Purodem reserves the right to suspend or permanently revoke access until all outstanding amounts are settled.

Full ownership of the course and the issue of any certificate of completion (where applicable) will only be granted once the total course fee has been paid in full.

6.2 Credit and Financing Options

If you choose to use a third-party finance or payment provider (for example, Klarna, Clearpay, PayPal Credit, or Stripe Installments), your contractual obligations to Purodem remain in force regardless of any dispute with that provider.

If a chargeback, reversal, or dispute is raised, Purodem may suspend course access immediately until all funds are received in full.

6.3 Administrative and Reinstatement Fees

Where instalments are missed and manual action is required, an administration fee of £35 applies.

Access will not be restored until overdue payments and fees are settled.

6.4 Recovery of Outstanding Fees

Purodem reserves the right to recover unpaid fees, including reasonable legal or collection costs.

Continued failure to pay may result in permanent termination of access and legal proceedings to recover the full outstanding balance.

6.5 Price Changes and Errors

All prices are correct at the time of publication. Purodem reserves the right to amend prices prior to purchase or enrolment.

If a pricing or typographical error occurs, Purodem is not obliged to honour the incorrect price and may cancel or refund the affected order. This does not affect your statutory rights.

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7. Cancellations and Refunds

Under the Consumer Contracts Regulations 2013, you have 14 days from purchase confirmation to cancel, provided you have not accessed, streamed, or downloaded any Digital Content.
Once you begin accessing Course materials, the statutory right to cancel no longer applies.
To cancel, email [email protected] quoting your order reference.
Refunds (where applicable) will be made within 14 days by the original method of payment.
Refunds are not available for:
- Subscriptions or memberships (after the active billing period has begun).
- Courses that have been accessed, streamed, or downloaded.
- Extended, paused, or deferred courses.
- Students who fail to complete or pass.

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8. Subscriptions and Renewals

Membership or subscription services renew automatically each month unless cancelled at least 7 days before renewal.
Access remains active until the end of the current billing cycle.
Fees for completed billing cycles are non-refundable.

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9. Confidentiality and Intellectual Property

All Course Materials and content remain the property of Purodem Ltd. You are granted a personal, non-transferable licence for private study only.
You must not copy, reproduce, modify, or distribute materials without written consent.
You agree to keep all Confidential Information private and not disclose or share it.
You may not teach, sell, or incorporate Purodem’s content into other products or courses without permission.

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10. User Conduct and Communication

You agree to use the Platform lawfully and respectfully.
You must not impersonate others, transmit malware, harvest data, or use the Platform for commercial gain.
You agree to abide by Purodem’s Student Communication Guidelines, which set expectations for respectful and professional interaction with tutors and peers.
Purodem may monitor and moderate discussions, remove inappropriate content, and suspend users who breach these standards.
Breach of conduct may result in suspension or termination without refund.

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11. Tutor Support

Courses include tutor guidance as described in the Course Specification.
Personalised or one-to-one support is not included unless stated.
Tutor contact should remain courteous and within specified hours.

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12. Technical Access and Downtime

Purodem endeavours to maintain uninterrupted access but cannot guarantee continuous availability.
Planned maintenance or upgrades may occasionally require temporary downtime. Where possible, advance notice will be given.
Purodem is not responsible for access issues arising from your device, software, or internet connection.

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13. Earnings Disclaimer

Purodem’s Courses, Products, and Digital Content are educational.

We make no claim or representation that you will earn income, build a business, or achieve specific outcomes as a result of participation.

Examples, testimonials, or success stories are illustrative only and do not guarantee similar results.

You acknowledge that success depends on personal effort, skill, and external factors beyond our control.

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14. Limitation of Liability

The Platform, Courses, and Materials are provided “as is”.

Purodem makes no warranty that they will meet your requirements or be error-free.

Nothing in these Terms limits liability for death, personal injury, or fraud.

Subject to statutory rights under the Supply of Goods and Services Act 1982 and Consumer Rights Act 2015, our total liability shall not exceed the total fees paid for the relevant Course or Product.

Purodem is not liable for indirect, consequential, or loss-of-profit damages.

14.1 Health Disclaimer

All information, instruction, and materials provided by Purodem are for educational purposes only.

Nothing in our Courses, Products, or Digital Content constitutes medical advice, diagnosis, or treatment.

Students and graduates are responsible for ensuring their use of essential oils, ingredients, and formulations complies with applicable laws, safety standards, and professional scope of practice in their country or jurisdiction.

Purodem accepts no responsibility for outcomes, adverse reactions, or claims arising from use of materials or knowledge beyond the educational context.

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15. Data Handling & Account Management

Your personal data is collected and processed in accordance with UK GDPR and our Privacy Policy.

By enrolling or creating an account, you consent to the processing of your data for administration, enrolment, certification, and communication purposes.

You are responsible for keeping your account information up to date.
You must not share your login credentials with others.
If you request account deletion, your course progress, certificates, and data will be permanently removed and cannot be recovered.
Purodem accepts no liability for loss of data due to account deletion or expired access periods.

Our Privacy Policy explains how we collect, store, and use your personal information in more detail.

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16. Force Majeure

Purodem Ltd shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control.

These include, but are not limited to: natural disasters, fire, flood, storm, pandemic, epidemic, illness or incapacity of key teaching staff, war, terrorism, strikes, lockouts, civil unrest, power outages, or failure of internet or communication systems.

In the event of such circumstances, Purodem will take reasonable steps to minimise disruption, such as rescheduling, postponing, or adapting course delivery (including remote or asynchronous alternatives).

Temporary suspension, delay, or modification under these conditions shall not entitle you to a refund, provided that the course continues to be delivered substantially as intended once conditions permit.

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17. Your Liability and Indemnity

You agree to indemnify Purodem Ltd against all claims, costs, or losses arising from your breach of these Terms, misuse of the Platform, or infringement of intellectual property rights.

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18. Termination

Purodem may terminate your access immediately for serious or repeated breaches, non-payment, or misconduct.

On termination, all rights granted under these Terms cease.

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19. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

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20. Contact

Purodem Ltd

269 Farnborough Road

Farnborough, Hampshire GU14 7LY

United Kingdom

Email: [email protected]

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Disclaimer & Updates

These Terms and Conditions are intended to provide clear information about your rights and obligations when using Purodem’s online courses and services.

They do not affect your statutory rights under UK consumer law.

Purodem Ltd reserves the right to amend or update these Terms from time to time to reflect changes in our services, policies, or applicable laws.

The most current version will always be published on this page. We recommend checking this page periodically for updates.

Last updated: 17 October 2025

Terms and Conditions

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