Help & Support

For help & support please see below for a selection of FAQ’s that we receive regarding our Natural & Organic Cosmetic Formulation courses. 

If you have any further enquires, please follow the links to send us an email where we will be happy to help.  

General FAQ's

We’d suggest that you start with the Foundation Diploma in Natural Cosmetic Skincare Formulation course, which is particularly suited to beginners who’ve never made skincare products before.

Why not start out by giving our free training course a try: Foundation Diploma: Free Training Masterclass 

We can supply high quality raw ingredients from our dedicated high quality supplier for both the Foundation & Advanced Diploma courses, and will contain the basic raw materials needed to complete your courses. These are exclusively available to Purodem students, and can only purchased via the Purodem Academy members Area once you are enrolled on either the Foundation or Advanced Diploma courses.

We still recommend that you source some products locally available to yourselves, particularly essential oils for your own aroma blends, that you will use to create your own individual formulations as part of your range building coursework. If you choose to buy all of your products locally, upon enrolment you will be given a list of required products and raw materials that you need to buy to complete the course.

Unfortunately we are unable to supply materials for our Free Mini Training courses. 

At the end of each module there is an assessment that you are required to take to check to check your understanding of the topics you have covered so far. There is a minimum pass-mark required to proceed onto the next module; this is to allow our tutors to check on your current progress, and to highlight to us any areas of support that you may benefit from before proceeding.

Upon completion of the course you will be required to submit your range portfolio, as outlined during your course, to be checked as part of your final assessment before grading and issuing your certificate. 

Each lesson is presented as a video, with supporting text documents and workbooks as your lesson resources. We film all our content in 4K & HD quality, with product demonstrations being shown in multiple camera angles so you can see exactly what the tutor is presenting to you.

Many! Cleansers, moisturisers, night creams, balms, serums, scrubs and many more. Our aim is to give you the knowledge to make a complete range of skincare for you, and your customers / clients needs.

We have invested in our own custom designed e-learning platform, to both deliver our courses and allow students to interact all under one website, and mobile app. Without reliance on other social media companies or providers, we can ensure that any data that you provide us with is 100% secure. We do not sell data onto third-parties.

course booking

The pricing for each of our courses can be found on the individual course pages. Please visit the Courses page for full information, pricing and to access the free training.

We run our courses via set term times during the year in order for our students to study at the same time, which also enables students to engage with each other, their tutors, and mentors via the Student Groups & Discussion Forum’s section of the website and mobile app.

You will be able to access your course in the next available term advertised on the relevant course page.

You can purchase the course anytime via the website ready for the next upcoming term. Places on our courses are limited to enable us to allocate tutors to our students. We reserve the right to close the enrolment early to ensure we can offer the best possible service to those who are already booked onto the course.

Once you have purchased your course you will receive an email asking you to create a password to login the Purodem Academy members area, where you’ll access your course, and the social platform to interact with fellow students, mentors, and tutors. Please follow the link in your email to get started,

If you haven’t received the email, please check your junk/spam folders to ensure it isn’t there. Failing that, please contact Technical Support and we will look into it for you.

Once you are registered via the website, you use the same login details to access the Purodem mobile app, available on the App Store or Google Play Store (coming 2021) to access your courses, study online and interact with the Purodem community whilst on the go.

The Advanced Diploma course is best suited to those who have experience with formulating and producing handmade natural skincare, and are wanting to formulate for specific skin-types. Please see the Advanced Diploma course page for detailed pre-requisites required in order to sign up for the Advanced Diploma in Natural Cosmetic Skincare Formulation.

Student Support

Our student community is located in the private members area of the website, Purodem Academy. Please click the Student Log In button and enter the email address and password you entered when signing up for the course.

You can also access the exclusive Members Area via our Purodem app, downloadable from the Apple App Store, or Google Play Store, depending on your mobile device type. 

Log in to the Purodem Academy and head to the course group page where you’ll find your tutor, and associated mentors. Please direct any questions you have regarding your courses to them, who will be pleased to help you in a timely manner. 

You can re-take the end of module assessments up to three times, before being referred to tutor support. Please revise over the course material to familiarise yourself with a much information as you can prior to taking the test. If you are still having trouble, please head over to the course group where you can speak directly to your tutor, or group mentors, where they will be happy to help.

The course modules have been designed and written to build on your knowledge as you proceed through the course. Once you have completed a module, and submitted coursework and taken the end of module 

Technical Help

Please check your Junk and Spam folders in case the email is there. Please contact Technical Support if you need further assistance.

Please ensure that you have followed the the links and created your password via the registration emails that you will have received on purchase of your course. If you haven’t received this email, or still having trouble please contact Technical Support and we will look into this for you.

We host our videos with Vimeo which is blocked by some countries around the world, notably China & Turkey. There are ways around these restrictions using a VPN, however, with regards to legal responsibilities, Purodem cannot recommend them. If you are affected by this issue, please Contact Us.

Please download the Purodem app via your devices App Store (Apple) or Google Play (Android.) Once installed you will be requested to enter your user ID and password that you registered online at the time of course purchase.

Unfortunately we don’t allow students to download the video course content. However, you can download and keep your text-based document PDF’s, and other assorted course materials.

Still need some help or support? Please get in touch.

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